There are multiple ways to place an order with us:

1. Live Sales: We hold live sales weekly on our Instagram @mysecretplantshop and on Palmstreet @mysecretplantshop
2. Website: Scroll through our website shop page and place an order!
3. Wholesale: Apply to our wholesale program and unlock even better prices!

We have weekly live sales on our Instagram @mysecretplantshop and on Palmstreet @mysecretplantshop! Tune into our socials for updates!

INSTAGRAM:

To claim a plant, just comment the “plant code” and we will confirm your claim. Following the live sale, log into your account on our website, and all your claimed plants will be automatically in your cart! They will be reserved under your Instagram name for 24 hours.

PLEASE NOTE that all claims are commitments and we cannot accommodate any changes or cancellations. 

ALL CLAIMED PLANTS MUST BE PAID WITHIN 24 HOURS. Failure to do so will result in the forfeiture of the plants, which will then be offered to other customers on our website. Additionally, failure to comply may lead to the banning or blocking of your account.

PALMSTREET:

Follow us and bookmark our scheduled live sales so that you're notified of when we're live!

Unfortunately, we are unable to process any private requests due to high demand. At this time, we are only taking private requests for wholesale orders.

We suggest tuning into our live sales on Instagram @mysecretplantshop or Palmstreet @mysecretplantshop and ask us in real time if we can help you find any plants you're looking for!

We accept credit card, debit card, PayPal, Apple Pay, and Google Pay! All Canadian orders will be processed with Helcim Gateway. All US and international orders will be processed with Stripe Gateway. 

Yes! We often offer discounts and promotions! Stay updated by subscribing to our newsletter or following us on social media @mysecretplantshop!

Yes, we offer wholesale pricing for approved customers! Please apply to our program by clicking "Wholesale"  page at the top menu.

Unfortunately, we do not offer any cancellations, nor can we make any PRODUCT or PAYMENT changes to your order once it has been placed. For any other changes (shipping address, etc.) please contact us at mysecretplantshop@gmail.com or DM us on Instagram @mysecretplantshop immediately.

All our plants are FINAL SALE. We do not offer returns or replacements.

In cases of extenuating circumstances, such as plants arriving dead on arrival (DOA), store credit may be issued at our discretion. To qualify for assessment, unboxing videos and photos must be submitted within 8 hours of the plant delivery or pick up. Please contact us at mysecretplantshop@gmail.com or DM us on Instagram @mysecretplantshop with any requests.

All our plants are FINAL SALE. We do not offer returns or replacements.

We understand that plants may not always survive due to various factors.

In cases of extenuating circumstances, such as plants arriving dead on arrival (DOA), store credit may be issued at our discretion. To qualify for assessment, unboxing videos and photos must be submitted within 8 hours of plant delivery or pick up.

Unfortunately, all plants are final sale. We do not accept returns. 

Yes! We take great care in packaging and shipping your plants. We use secure packaging materials to ensure that your plants arrive in excellent condition.

For fresh imports, all plants will be rehydrated before being shipped out to you!

During winter months, or when temperatures are sub 60°F or 15°C, we highly recommend adding a heat pack and insulation! These can be added onto your order at the checkout page on our website.

We take pride in offering high-quality tropical plants. However, please note that these are plants, and they can get damaged during transit and handling. If your plant arrives in poor condition or dead on arrival, please contact us within 8 hours of delivery with video and photos of the unboxing, and we will assist you.

You can check the status of your order by logging into your account on our website. Alternatively, you can contact us for assistance. Tracking numbers will be provided once the plants are ready to ship out, usually Sunday or Monday evening!

Shipping times may vary depending on your location and the availability of the product. Please refer to our “Shipments & Shows” page for up-to-date information on upcoming shipments! Once shipped, your plants will generally arrive within 1-2 days!

Yes! For Canada and USA, all plants will generally be sent out with 2 day shipping. If you would like to expedite it, you can upgrade at checkout!

We currently only ship to USA, Canada, and Japan!

Unfortunately, we cannot accommodate specific requests for delivery dates and we cannot hold plants. Please refer to our "Shipments & Shows” page for more information on our schedule!

You can find our Terms and Conditions under the “About” tab! 

We require all our customers to read over our Terms and Conditions before placing an order.